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PRIOR TO BOOKING, PLEASE READ To help us provide every guest with a calm, elevated experience, please review our studio policies before booking. RETAINERS A retainer is required to secure all appointments and will be charged upon appointment approval. Retainers are non-refundable and non-transferable. Retainers remain valid for one (1) month from the original appointment date. Appointments booked beyond that month will require a new retainer. AFTER-HOURS APPOINTMENTS After-hours or squeeze-in appointments (when available) require an additional $45 fee in addition to the service total. This fee is non-refundable and non-transferable. EXISTING PRODUCT & REMOVALS We provide maintenance services only on nail enhancements completed by Haven & Co. artists. If your nails were done by another salon or nail artist, you must book the appropriate Foreign Soak-Off or Builder Gel Removal service before scheduling a new application. If you’re unsure which removal service to book, please contact the studio before scheduling your appointment. All desired services, including removals, must be selected at the time of booking. Additional services cannot be added during your appointment. Whenever possible, please arrive with bare nails. TARDINESS A 10-minute grace period is provided. Guests arriving more than 15 minutes late will have their appointment canceled and charged 100% of the scheduled service. Outstanding balances must be paid before future appointments may be booked. CANCELLATIONS & RESCHEDULING Appointments may be rescheduled up to 48 hours before the scheduled appointment using your confirmation email or text. Appointments canceled or rescheduled with less than 48 hours’ notice will incur a 50% cancellation fee. Same-day cancellations and no-shows will be charged 100% of the scheduled service. If changes need to be made within 48 hours, please contact your nail artist directly or the studio. Outstanding balances must be paid before future appointments may be booked. PAYMENT METHODS Cash, Apple Pay, Zelle, and credit/debit cards are accepted. A 2.6% processing fee applies to all card transactions. CHILDREN To maintain the calm, relaxing environment our guests expect, we kindly ask that children not attend appointments unless they are receiving a service. If bringing your child becomes absolutely necessary, please contact your nail artist beforehand so we can make any necessary arrangements. Children must remain supervised, well-mannered, and able to sit quietly throughout the appointment to ensure a comfortable experience for everyone. Thank you for helping us preserve a peaceful atmosphere for all of our guests. MAINTENANCE For best results, we recommend scheduling fills every 2–4 weeks. After several fills, we recommend booking a soak-off and fresh set to maintain the integrity of your enhancements, promote healthy natural nails, and keep your nails looking their best. ARTIST-SPECIFIC SERVICES Each Haven & Co. nail artist offers their own specialties, service menu, and pricing. Please review your selected artist’s available services before booking to ensure your appointment is scheduled correctly. COMMUNICATION If you have questions before booking, please contact the studio or your nail artist using the contact information provided. Please allow 12–48 business hours for a response. Thank you for choosing Haven & Co. Nail Studio. We appreciate your understanding and cooperation with these policies and look forward to providing you with a thoughtful, detail-focused experience.