About

Prior to Booking, Please Read! Welcome to Haven & Co. Nail Studio! We’re delighted to provide you with a relaxing and elevated nail experience, where every detail is designed with care. To ensure the best service for all of our clients, please take a moment to review our studio policies below. Deposits are mandatory and will be charged upon appointment approval. Deposits are non-refundable and non-transferable. Deposits are valid for one month from the original appointment and do not carry over beyond that. A new deposit will be required for appointments after that original month. Hours scheduled outside of regular business hours- AFTER HOURS or SQUEEZE IN FEE (if available) is $45 ON TOP OF SERVICE COST. This is non-refundable and non-transferable. SALON WORK & work done outside of Haven & Co: We only provide services for nails that we have previously worked on and do not remove acrylics done by other salons. — consult with studio if you are concerned about your nail health with removals from other salons. We may remove any gel products, but you must ensure to book a removal service. To ensure the highest quality service, please arrive with bare nails, free from any prior acrylics. It is essential to select and include all desired services when booking, as no additional services can be added during the appointment. TARDINESS: We allow a 10-minute grace period for tardiness. Appointments will be automatically canceled and charged 100% of the service cost if you exceed a 15-minute delay. Failure to process the payment will result in inability to book in the future. CANCELLATIONS/NO-SHOWS: We must receive notification of any cancellations or rescheduling at least 48 hours prior. A 50% cancellation fee will apply for cancellations made with less than 48 hours' notice, while a 100% charge will be incurred for same-day cancellations or no-show appointments. Failure to settle this fee will prohibit future bookings. RESCHEDULING: You may reschedule your appointment up to 48 HOURS prior to your appointment scheduled. You may do so using your confirmation email/text you received when the appointment was made. Things happen, but if you have to cancel after the 48 hour mark, you will have to contact us at 928.607.9843 or contact your nail artist directly. Fees may apply. Payment Methods: Cash, Apple Pay, Zelle, Credit/Debit Card (+2.6% card fee) are accepted. BRINGING CHILDREN TO YOUR APPOINTMENT: To maintain a calm and relaxing environment for all of our guests, we kindly ask that children not attend appointments unless they are receiving a service. If it becomes absolutely necessary to bring your little one, PLEASE CONTACT YOUR NAIL ARTIST DIRECTLY so we can make any needed arrangements. We kindly ask that they remain well-mannered and able to sit calmly throughout the visit to ensure a comfortable experience for everyone. Thank you for your understanding and for helping us create a peaceful space for all of our guests. For optimal results, we recommend scheduling a refill every 2-3 weeks. Following multiple refills, we advise booking a soak-off and a full set to maintain the durability of your nail enhancements and promote natural nail health and to keep them looking fabulous! For any inquiries, please use the contact information provided, and expect a response within 12-48 hours. Thank you for your careful attention to these guidelines. We eagerly anticipate your visit and are committed to providing you with exceptional service.